Client receives blank word documents from me on her mac

sdarby · **Posted:** Sat Mar 29, 2008 4:12 pm

This may have been covered before, but please help.

One of my clients works from a mac. I have a pc and a mac. She's using office 2008, I'm using office 2003 on my pc and 2004 on my mac.

Every word document I send her is blank - regardless of what computer I'm using or what version of word.

I don't have this problem with any of my other clients and she doesn't have this problem with anyone else who attaches word docs to emails.

She can open rtf files from me, but if I need to track changes, she can't see them in rtf.

To make this even more mysterious, I can open all of the word docs she sends me and see her tracked changes - on both of my computers....

Anyone know what the heck is going on?

Many thanks in advance if someone can help me solve this very strange and annoying problem!
Susan

Michael Snow · **Posted:** Sun Mar 30, 2008 7:36 am

Has your client installed the latest (12.0.1) update for Office 2008? It was released about two weeks ago. It is supposed to fix some compatibility issues with earlier versions of Office, among other things.

http://www.microsoft.com/downloads/deta ... laylang=en

sdarby · **Posted:** Mon Mar 31, 2008 6:39 am

Thanks for the reply, Michael. I'll ask her. The problem has been going on even when she was using Office for Mac 2004, as well. I just can't figure out why my documents are the only ones she has trouble with and she's the only client who receives blank documents from me. Very strange...but, we'll try that.

Again, thanks for your response!

Susan

Michael Snow · **Posted:** Mon Mar 31, 2008 6:51 am

What happens if you bypass the email? If you give her an Office file on a CD or memory stick, is it still blank?

sdarby · **Posted:** Mon Mar 31, 2008 7:19 am

Can't do that - she's in NYC and I'm in Alabama...

Chakris · **Posted:** Mon Mar 31, 2008 8:40 am

If either of you has a web site, better yet a .Mac account you could transfer files that way and see if the problem still exists.

Or you could try using WinZip or StuffIt before sending the files?

sdarby · **Posted:** Mon Mar 31, 2008 8:55 am

Chakris

Excellent idea - that's one option I haven't tried and I have a mac account. Will see if that works - thanks!

Regards,
Susan

sdarby · **Posted:** Mon Mar 31, 2008 9:24 am

Chakris

You are a genius!! It worked!

Many thanks and kindest regards to all of the mac experts!

Best,
Susan

cjr · **Posted:** Tue Apr 01, 2008 5:51 pm

I've used to have the same problems sdarby has experienced when sending Word docs (.doc or .rtf) to others as e-mail attachments, regardless of whether they use a Mac or PC (though less so when the recipient is a Mac user). Apple's built-in "Compress..." function (zipping by right-clicking on a file or folder) solved that, so kudos to Chakris! :cheers:

Chakris · **Posted:** Wed Apr 02, 2008 9:46 am

cjr wrote:

I've used to have the same problems sdarby has experienced when sending Word docs (.doc or .rtf) to others as e-mail attachments, regardless of whether they use a Mac or PC (though less so when the recipient is a Mac user). Apple's built-in "Compress..." function (zipping by right-clicking on a file or folder) solved that, so kudos to Chakris! :cheers:

Hey, there's an idea that I never would have thought of - Mac OS X's own "Compress..." function. Probably faster than uploading to the web, too.

If that also works for you, sdarby, you'll have two ways to go.

EDIT: (She's happy now, but wait till she gets my bill. :shock:

)

cjr · **Posted:** Thu Apr 03, 2008 3:13 pm

In my opinion, Chris, Apple not only integrating file/folder compression into OSX but also electing to use the PC-friendly .zip instead of whatever format Aladdin's Stuffit uses is one of the most-useful features it's created of late. Not only do I no longer need to jump through hoops every time Aladdin updates Stuffit - there's actually a post somewhere on MacOSG about how to avoid their upgrade nonsense! - but I no longer need to worry about cross-platform issues for e-mail/FTP files.

P.S. Are you really making dough on your posts? Lemme know how that works so I can afford to upgrade my iMac :-)