This is my reply from email@example.com
Date: Thu, 31 Mar 2005 02:36:50 GMT
X-Authentication-Warning: snowy.corp.apple.com: snrp set sender to firstname.lastname@example.org
Subject: Re: Warranty Issues; Follow-up: 8124307
Dear Apple Customer,
Thank you for your email.
Apple does not provide technical support for the iMac G5 via email.
You will find answers to many questions concerning the setup and troubleshooting of your product at <http://www.apple.com/support/imac>. You can also search through thousands of technical articles by entering a few descriptive words in the Search box at <http://www.apple.com/support>.
Alternatively, you may call Apple Technical Support for assistance at 800-APL-CARE seven days a week from 8:00 a.m. to 8:00 p.m. central time. The representative will determine whether a per-incident fee will be associated with the call.
Apple Online Services Support
Customer First Name : Thomas R.
Customer Last Name : Johnson
email : tjohnson
Web Order # :
Support Subject : Warranty Issues
Sub Issue : Incorrect DOP
Comments : My G5 iMac replaced midplane has failed - order# 95896/case# 44807577/Ser# W84394D5PP8 purchased 10/8/04 - still under warranty.
The System Log shows the same "Graphic Chip Error!"
I ran the Hardware Test CD/Quick Test and received the same video error = 2NVD/1/4:2103.
I then ran the Extended Test and it got to the Logic Board test then reported = Logic Board Error 2GMC/4/15:built-in. The test stopped at this point.
The computer will not restart. I shut it down.
On restart I cannot enter into the Single User Mode to do a fsck - fy test.
The Apple logo screen comes up with the "video jiggles" plus two one-quarter inch vertical bars along the left side of the monitor. After two minutes the fans go to max speed. I shut down the computer and now it will not start up.
I opened up the computer and found capacitors C1009 & C5009 bulging and leaking.
Capacitors C1008, C2208, C2209, C3317, C3332 & C5008 are bulging at the top.
I plugged in a power cord and only got a light for the number one - the other three lights were out. I attempted to startup the computer but it is dead.
The capacitors are manufactured by Nichicon and have an "X" on the top.
I have always had the computer connected to an APC Smart UPS-1000.
Please advise on my course of action to get this computer repaired again !
--------------------- Additional Info -------------------------
Serial Number: W84394D5PP8